Yes, absolutely. All our core products are designed and certified to meet major international standards, including CE (EMC, LVD), FCC, and RoHS. For automotive-specific integration, our key models also possess E-mark certification. Compliance is a cornerstone of our design philosophy.
We provide samples for qualified inquiries. Sample costs including freight are typically borne by the client, while we may cover the express shipping cost for strategic projects. For custom samples, nominal tooling/NRE charges may apply. Sample lead time is 5-7 working days. This policy helps us ensure serious partnerships and allows you to evaluate our quality firsthand.
We offer flexible order terms to facilitate cooperation. Our standard MOQ for new partners is 100 units per model, but we are open to discussing lower quantities for initial trial orders. We provide sample units for qualified B2B clients.
As a source factory, customization is one of our core strengths. We offer both hardware and software customization: Hardware: Custom branding, housing color/material, connector types, and component selection for specific operating environments. Software: Custom firmware, white-label mobile/web applications, tailored AI DVR algorithms (e.g., for specific ADAS or DMS triggers), and API/SDK integration. Our engineering team will work closely with you to define the project scope. Contact us to discuss your project in detail.
Our standard lead time for volume orders is 3-6 weeks EXW Shenzhen, subject to order quantity and configuration. We have a risk-managed, multi-source supply chain for critical components (e.g., main chipsets, original screen,sensors) and maintain strategic safety stock. This allows us to guarantee stable production and on-time delivery even during market fluctuations. We provide a firm delivery schedule with each proforma invoice.
We stand behind our products with a comprehensive support package: Warranty: A standard 24-month warranty from the date of delivery, covering manufacturing defects. Technical Support: Dedicated support via email, phone, and remote assistance. We provide detailed product manuals, SDK/API documentation, and firmware update services. RMA Service: A streamlined Return Merchandise Authorization process is in place for warranty claims, with repair or replacement typically completed within 20-35 business days.
We have a structured RMA (Return Merchandise Authorization) process. Within the warranty period, please report the issue with photos/videos and the batch number. Our technical team will diagnose it within 24 hours and, if confirmed as a manufacturing defect, issue an RMA number. You can then return the units for repair, replacement, or other. Our DOA (Dead-On-Arrival) rate is maintained below 0.5% through rigorous QC.
Yes, we fully support both private labeling (OEM) and full ODM services. We can produce units with your brand name, logo, and packaging. For ODM projects, we offer end-to-end collaboration from industrial design, hardware development, and software customization to final manufacturing. Our factory is equipped to handle everything from small pilot runs to large-scale production under your brand.
Our products are built for the automotive environment. Standard models operate reliably from -20°C to 70°C. Our ruggedized series extends this to -30°C to 85°C. All products undergo rigorous stress testing, including vibration, shock, and high/low-temperature cycling. Key models achieve an IP67-IP69 rating for dust and water resistance. We use automotive-grade connectors and PCB conformal coating to ensure long-term durability.
Our standard payment terms are 30% T/T deposit, 70% balance before shipment. We accept L/C at sight from reputable banks. For confirmed large-volume or long-term partnership orders, we are open to negotiating more flexible terms, such as extended payment periods or adjusted deposit ratios. All specifics will be clearly stated in our proforma invoice.
Your intellectual property is strictly protected. We sign a comprehensive NDA (Non-Disclosure Agreement) before any technical discussion. As a certified factory, we adhere to strict internal controls. All client designs, specifications, and molds are documented and stored separately, used exclusively for your project. We never disclose or reuse any client-specific IP for other purposes.
Our current stable monthly capacity is around 30,000 units, scalable to 60,000 units with advanced planning. We maintain a lean production system with a dedicated rapid-response line for urgent, smaller orders (MOQ 500 pcs) that can be fulfilled within 2-3 weeks. For ongoing orders, changes are accommodated before the production cut-off date, which we communicate transparently in our scheduling.
